Terms and Conditions

Prices:  Prices are subject to change without notice.  All orders are invoiced at prices in effect at the time of shipment.  Cold-Fusion is not responsible for any incorrectly printed descriptions, part numbers, or prices.

Orders:  In most cases orders received before 12 noon PST Monday through Friday will be shipped same day.  However, please allow 24 to 72 hours from time of receipt to process some orders.  

Backorders:  We try to avoid backorder situations, but if it occurs, we will take your order and then email you as soon as the product is again available.  We will not charge your credit card until your order is ready to ship.

International Orders:  When placing an order by email, please include your complete and exact shipping address, phone and fax number (with your country and city code).  This is very important.  We will email you a quote with shipping options.

Terms:  Standard terms are pre-approved credit card purchases. Personal checks and COD are not accepted.  All goods purchased with a credit card can only be shipped to the address on record of the card holder.  The ship-to address must be the same address as the billing address associated with the credit card, including phone number.  No exceptions. 

Returns:  Any requests by the original purchaser from Cold-Fusion for the return of any product purchased from Cold-Fusion may be returned, freight pre-paid, within 10 days of receipt of goods.  No returns accepted after the 10 day grace period.  No returns on electrical goods or special order items.  Shipping is not refundable.  All returns require an Return Authorization number, please call or email for instructions.  Returned goods must be in NEW and UNUSED condition and in the original packaging, including instruction manuals, hardware and all accessories relevant to the product as it was shipped.  The customer is responsible for the return freight costs incurred.  NO SHIPPING CHARGES REFUNDED.  All approved returns are subject to a 20% restock charge plus the original shipping cost.  Refunds will only be for credit towards future purchases - no cash refunds or credit to credit card.  In the event of a defective part or goods being received by customer, Cold-Fusion will exchange the defective item for a new replacement at no charge upon the return of the defective item.  Cold-Fusion products purchased elsewhere must be returned to point of purchase.

Freight Claims:  All merchandise should be thoroughly inspected by the customer upon receipt.  If any shipping damage is found, it is the customer's responsibility to file a claim with the carrier.  All claims to the carrier must be made within 24 hours of receipt of goods or preferably with the delivery upon receiving.  All damages claims must be supported by a bill of lading/tracking number, invoice and photos,

Limited Warranty:  Cold-Fusion warranties to the original purchaser for 90 days any defects from faulty material or workmanship.  Warranty does not cover labor, wear items (stripped threads, o-rings, gaskets, etc.) or damage resulting from accident or misuse.  Cold-Fusion will repair or replace any product found to be defective free of charge including return shipping, provided the original purchaser delivers it to Cold-Fusion prepaid.  The original purchaser must contact Cold-Fusion for return authorization number prior to returning any item.  No claims are made by Cold-Fusion for the performance, reliability or function of this product.  IN NO EVENT SHALL COLD-FUSION BE LIABLE OR RESPONSIBLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES RESULTING FROM OR RELATED IN ANY MANNER TO ANY COLD-FUSION PRODUCT OR PARTS THEREOF.

Liability:  The acceptance and/or use of any merchandise purchased from Cold-Fusion or its affiliates by the customer hereby shall release Cold-Fusion from any and all liability pertaining to the use of such merchandise.  The customer recognizes that any alteration or modification to any watercraft may increase the risk of injury, accident or death and may also render the watercraft illegal for use on public waterways.

Privacy Policy:  Our policy is to keep your personal information private.  We do not sell our mailing list and we do not give your information to anyone, period.